No matter what your current career, chances are
one of your earliest jobs was in a restaurant.
If you were laid off from a banking, mortgage or
airline job or a position in another industry that
is struggling, you might be thinking of going back
to the restaurant workforce, perhaps as a manager.
You are not alone. Jose Tomas, vice
president of human resources for Miami-based Burger King, says the company has
received many résumés lately due to current economic conditions.
“We are receiving numerous
résumés from highly qualified candidates from both within and outside
the restaurant industry,” he says. “In 2008, we received a record
number of visitors to the www.bkcareers.com website.”
Even if your restaurant experience
was an entry-level job that you held many years ago, it doesn’t hurt to
talk about it during your interview.
“Knowing that an executive has
a practical understanding of restaurants, even from his or her youth, is worthy
of casual mention,” says Kim Villeneuve, managing partner at CenterStone
Executive Search in Seattle. “It’s most impressive to the interviewer
if you can show progressive growth to a manager level within a restaurant. Otherwise,
be careful that you don’t sound naïve, implying that such an early
experience would even remotely prepare you for the position you are now considering.”
Mention your early restaurant experience,
and then move on to how your experience in other industries can translate to
working for a restaurant company. Talk about how you managed a multiunit environment,
how you oversaw franchises or how much you understand about customer service.
“Talk about your ability to
be strategic while still being effective in the trenches,” Villeneuve says. “Discuss
your ability to drive P-and-L while building a strong team, and for sure talk
about your ability to be customer-centric in all you do.”
Another option is to return to the
restaurant industry at the store level, instead of trying to apply as a manager
or executive.
“We get a lot of financial and
retail résumés wanting to change careers and get into restaurants,” says
Rick Kunkel, a certified personnel consultant for the Georgia and South Carolina
region for Gecko Hospitality. “I recommend to them, if they want to get
into restaurants, they will have to apply directly at the restaurant, probably
start in an hourly position and, hopefully, they find a company that offers career
progression to move into management based on performance.”
For some employers, it helps if your
experience was recent, and if you were a manager.
“The laws of supply and demand
have allowed companies to be very selective in the few managers they are hiring,” Kunkel
says, “and they are only hiring people with current restaurant management
experience.”
The potential employer might worry
that you will leave the restaurant job as soon as your current industry recovers.
“Do your homework,” Villeneuve
says. “During the interview, show genuine passion for the brand and the
industry. Show interest in career paths within the company and ask about the
opportunities for promotion and long-term growth.”
2008 Nation's Restaurant
News. All Rights Reserved.